Refund policy
We have a 30-day return policy, which means you have 30days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@k-iglasses.com. Please note that returns will need to be sent to the following address:
1936 Buheung-ro,
# 405, Daon Plaza , 11492
Yangju-si, Gyeonggi-do
Republic of Korea
If your return is accepted, we'll provide return instructions.
Please note that return shipping costs are the customer's
responsibility (typically $25-50 AUD/NZD). For defective or
incorrect items, we'll provide a prepaid return label.
You can always contact us for any return question at support@k-iglasses.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on **final sale** items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5~7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@k-iglasses.com.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Return and Refund Policy
📌 IMPORTANT NOTICE FOR INTERNATIONAL CUSTOMERS
All items are shipped from South Korea to Australia and New Zealand.
Original shipping fees (even if discounted during promotional periods) are non-refundable.
International return shipping is expensive (typically $25-50+ AUD/NZD)
and takes 2-3 weeks. We strongly recommend contacting us before initiating
any return to explore cost-effective alternatives such as partial refunds
or account credit usable on our website.
⚠️ Please note: While we accept returns for most products, prescription lenses are excluded from our general return policy due to their custom nature. See Section 1 for details.
Last Updated: [January 10, 2026]
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1. PRESCRIPTION LENSES - FINAL SALE
Custom prescription lenses are made-to-order based on your specifications
and are NON-RETURNABLE and NON-REFUNDABLE except in cases of:
• Manufacturing defects
• Incorrect prescription (our error in production)
• Damaged items received
IMPORTANT: We are not responsible for errors in prescription details
provided by you. Please ensure your prescription is current and accurate
before ordering. We recommend having your prescription verified by a
licensed optometrist within the past 12 months.
Prescription orders begin manufacturing within 24 hours of payment and cannot be cancelled once production starts.
Note: Prescription lenses are excluded from our general return policy due to their custom nature. This exception applies even if other products are eligible for return.
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2. NON-PRESCRIPTION ITEMS (Change of Mind Returns)
We accept returns for non-prescription items (sunglasses, accessories, clear non-prescription lenses) within 30 days of delivery.
Eligibility Requirements:
✓ Item must be unworn and unused (no signs of wear or adjustment)
✓ All original packaging, tags, and protective films intact
✓ No scratches, marks, or alterations
✓ All accessories included
Return Shipping Cost:
• Customer is responsible for return shipping to South Korea
• Estimated cost: $25-50+ AUD/NZD
• We recommend using tracked shipping services
• Items lost in return transit are the customer's responsibility
Restocking Fee:
• A 15% restocking fee may apply to change-of-mind returns
Non-Returnable Items:
✗ Prescription lenses (custom-made)
✗ Items with custom coatings or engravings
✗ Items showing signs of wear or use
✗ Items without original packaging
✗ Sale or clearance items (unless defective)
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3. DEFECTIVE, DAMAGED, OR INCORRECT ITEMS
We stand behind the quality of our products. If you receive a defective,
damaged, or incorrect item, we will provide a free replacement or full
refund at no cost to you.
What We Cover:
✓ Manufacturing defects in frames or lenses
✓ Items damaged during shipping
✓ Incorrect items sent
✓ Prescription errors (our production error, not customer-provided data)
How to Report:
1. Contact us at support@k-iglasses.com within 30 days of delivery
2. Provide your order number
3. Include clear photos or video showing:
- The defect or damage
- Original packaging (if damaged in transit)
- All angles of the item
We will review your claim within 2 business days and provide:
• Pre-paid return shipping label (if return required), OR
• Immediate replacement shipment, OR
• Full refund including original shipping costs
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4. WARRANTY
12-Month Manufacturing Warranty
We offer a 12-month warranty from the date of delivery (as confirmed by tracking information) against manufacturing defects.
Covered:
✓ Frame breakage due to material or construction defects
✓ Lens coating defects (peeling, bubbling, delamination)
✓ Loose or defective hinges or screws
✓ Color fading or discoloration (manufacturing defect)
NOT Covered:
✗ Normal wear and tear
✗ Accidental damage (drops, impacts, crushing)
✗ Scratches from normal use
✗ Damage from improper care or cleaning
✗ Damage from extreme temperatures or chemicals
✗ Lost or stolen items
✗ Changes in prescription needs
✗ Damage from unauthorized repairs or adjustments
Warranty Claims:
1. Contact support@k-iglasses.com within the 12-month warranty period
2. Provide:
- Order number
- Clear photos of the defect from multiple angles
- Description of when and how the issue occurred
3. We will review your claim within 2 business days
4. Approved claims receive:
- Free repair with prepaid return shipping, OR
- Free replacement shipment
Note: You must return the defective item for warranty service. We will provide a prepaid return label for approved claims.
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5. COST-EFFECTIVE ALTERNATIVES TO RETURNS
Given the high cost of international returns ($25-50+ AUD/NZD), we offer these alternatives:
Option A: Partial Refund
Keep the item and receive a partial refund based on the issue severity:
• Minor cosmetic issues: 20-30% refund
• Functional issues (non-critical): 30-40% refund
• Significant issues: 40-50% refund
This saves you the return shipping cost.
Option B: Store Credit
For minor issues, you may keep the item and receive online store credit:
• Minor issues: 50-70% of product price
• Moderate issues: 70-100% of product price
Credit is valid for 12 months and can be used on any future order.
This option avoids return shipping costs.
Option C: Repair Instructions
For minor adjustments, we can provide detailed instructions or recommend a local optician (adjustment costs typically $15-30 AUD/NZD).
Contact us at support@k-iglasses.com to discuss which option works best for your situation. We're here to find a solution that works for you while saving you the high cost of international return shipping.
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6. HOW TO INITIATE A RETURN
STEP 1: Contact Us First (REQUIRED)
All returns must be pre-approved. Email support@k-iglasses.com with:
• Order number
• Reason for return
• Photos/video of the item and packaging
• Preferred resolution (return, partial refund, online store credit)
STEP 2: Await Approval
We will review your request within 1-2 business days and provide:
• Return authorization (if approved)
• Return shipping address :
K-iGlasses 1936 Buheung-ro, #405, Daon Plaza, 11492 Yangju-si, Gyeonggi-do, Republic of Korea.
• Return instructions and packing guidelines
STEP 3: Ship the Item
• Pack securely in original packaging
• Use tracked shipping service
• Keep your tracking number
• Returns typically take 2-3 weeks to reach us
STEP 4: Refund Processing
• We inspect returned items within 3 business days of receipt
• Approved refunds processed within 5-7 business days
• Refunds issued to original payment method
• Please allow up to 15 business days total for the refund to appear in your account after we approve your return
IMPORTANT: Unauthorized returns (without pre-approval) may be refused or subject to additional fees.
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7. REFUND DETAILS
What Gets Refunded:
✓ Product price
✓ Original shipping (defective/incorrect items only)
What Does NOT Get Refunded:
✗ Original shipping costs (change of mind returns)
✗ Return shipping costs (unless defective/incorrect)
✗ Customs duties or taxes paid (contact your customs authority)
✗ Restocking fees (if applicable)
Refund Method:
• Refunds issued to original payment method only
• Online store credit available as an alternative (faster processing)
Processing Time:
• 5-7 business days after item received and inspected
• Bank processing: additional 2-5 business days
• Please allow up to 15 business days total for the refund to appear in your account
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8. EXCHANGES Due to international shipping costs and time, we do not offer direct exchanges. If you need a different item: 1. Return the original item for refund (or online store credit) 2. Place a new order for the desired item Faster Alternative: For exchanges, request online store credit equal to the product price and immediately place a new order. This saves 2–3 weeks of return shipping time.
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9. LOST OR DAMAGED IN TRANSIT
During Delivery to You:
If your package is lost or damaged during initial delivery:
• Contact us within 7 days of the expected delivery date (or within 14 days of actual delivery if package arrives damaged)
• Provide photos of damaged packaging (if applicable)
• We will file a carrier claim and send a replacement or issue a full refund at no cost to you
During Return Shipping:
If your return package is lost in transit:
• Customer is responsible for return shipping insurance
• We recommend using tracked, insured shipping
• We cannot process refunds for returns that don't reach us
Delivery Confirmation:
Once tracking shows "delivered" to your address, the carrier has completed delivery. We recommend using a secure delivery location or requiring a signature for high-value orders.
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10. AUSTRALIAN CONSUMER LAW (ACL)
For Australian Customers:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Major Failure includes:
• Goods have a problem that would have stopped someone from buying them if they had known about it
• Goods are unsafe
• Goods are significantly different from the description or sample
• Goods don't do what we said they would, or what you asked for and can't easily be fixed
For major failures, you can choose between a replacement or refund. For minor failures, we can choose to provide a free repair, replacement, or refund within a reasonable time.
These consumer guarantees apply in addition to any manufacturer's warranty and do not limit your rights under the ACL.
Note: For prescription lenses, "acceptable quality" assumes the prescription information you provided was accurate and current.
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11. NEW ZEALAND CONSUMER GUARANTEES ACT (CGA)
For New Zealand Customers:
Under the Consumer Guarantees Act 1993, goods must be:
• Of acceptable quality
• Fit for any particular purpose made known to us
• Match the description, sample, or demonstration model
If goods fail to meet these guarantees, you are entitled to:
• Reject the goods and get a refund (major failure)
• Require us to fix the problem (minor failure)
• Claim compensation for any drop in value
These rights cannot be excluded or modified by our terms and conditions.
For Prescription Eyewear:
"Fit for purpose" means the lenses match the prescription details YOU provided, and frames are suitable for the lens type ordered. We are not liable if the prescription information you supplied was incorrect, outdated, or unsuitable for your needs.
We strongly recommend having your prescription verified by a licensed optometrist before ordering.
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12. CONTACT US
For all return and refund inquiries:
Email: support@k-iglasses.com
+82 10-2695-7412
Response Time: Within 24-48 hours (business days)
Please include your order number and detailed description of the issue.
Return Address (for approved returns only):
1936 Buheung-ro, # 405, Daon Plaza 11492
, Yangju-si ,Gyeonggi-do Republic of Korea
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SUMMARY
✓ Prescription lenses: FINAL SALE (except defects/errors)
✓ Non-prescription: 30-day returns (customer pays return shipping)
✓ Defective/Incorrect: Free return & full refund
✓ 12-month warranty on manufacturing defects
✓ Contact us first - we offer cost-effective alternatives
✓ Australian & New Zealand consumer laws fully apply
We're here to help! Contact support@k-iglasses.com or +82 10-2695-7412 with any questions.