Return & Refund Policy
For Australian Customers: Under Australian Consumer Law, you are entitled to a refund or replacement if our products have a major problem or fail to meet consumer guarantees. For change of mind returns, we accept returns within 30 days of delivery for unopened and unused eyewear products. Once opened or used, eyewear cannot be returned due to hygiene reasons unless the product is faulty or not as described.
For New Zealand Customers: Under the Consumer Guarantees Act, you have rights if products are faulty or do not match their description. We accept returns within 30 days of delivery for unopened and unused eyewear. Due to health and hygiene standards, opened or worn eyewear cannot be returned unless defective or incorrectly supplied.
Return Process:
- Contact us at [your email] within the return period
- Return shipping costs are the customer's responsibility for change of mind returns
- Faulty or incorrect items: we cover return shipping
- Australia: "Refunds processed within 30 days from approval.
- New Zealand: "Refunds processed within 30 days from approval.